Frequently Asked Questions (FAQs)
1. Where do you ship?
We currently ship within the United States only.
2. How long does delivery take?
Orders are processed within 1–2 business days. Delivery usually takes 3–5 business days.
Total estimated delivery time is 4–7 business days.
3. Do you offer free shipping?
Yes, we offer free shipping on all orders within the United States.
4. What payment methods do you accept?
We accept secure payments via Visa, Mastercard, American Express, JCB, Diners Club and Discover through Stripe.
5. Can I return my order?
Yes, we offer a 30-day return policy. Items must be unused, in original condition, and include all tags and packaging.
6. How do I request a return?
To start a return, contact us at support@bonitafashion.shop with your order details. We will provide return instructions.
7. How long does it take to get a refund?
Once your return is received and approved, refunds are processed within 7 business days to your original payment method.
8. What if I receive a damaged or wrong item?
Please contact us within 48 hours of delivery. We will resolve the issue by offering a replacement or full refund.
9. Can I change or cancel my order?
Orders can only be modified or canceled within a short time after placing them. Please contact us as soon as possible.
10. Will I receive tracking information?
Yes, once your order is shipped, you will receive a tracking number via email.
11. Do you store my payment information?
No, all payments are securely processed via Stripe. We do not store your payment details.
12. How can I contact customer support?
You can reach us at:
Email: support@bonitafashion.shop
Phone: +1 623-848-0354
Business Hours:
Mon – Thu: 10:00 AM – 8:00 PM
Fri – Sat: 10:00 AM – 8:30 PM
Sun: 10:30 AM – 8:00 PM (PST)
