At Bonita Fashion, we want you to be completely satisfied with your purchase. If you are not fully satisfied, we are here to help.
Return Eligibility
You have 30 days from the date of delivery to request a return.
To be eligible for a return:
- The item must be unused, unworn, and in its original condition
- The item must be in the original packaging with all tags attached
- Proof of purchase (order confirmation or receipt) is required
We reserve the right to refuse returns that do not meet these conditions.
Non-Returnable Items
The following items cannot be returned:
- Final sale or clearance items
- Gift cards
- Items that have been worn, damaged, or altered after delivery
Return Process
To initiate a return, please contact us at support@bonitafashion.shop with your order details.
Once your return request is approved, we will provide instructions on how to send your item back.
Customers are responsible for return shipping costs unless the item received is defective or incorrect.
Refunds
After we receive and inspect your returned item, we will notify you of the approval or rejection of your refund.
If approved:
- Refunds will be issued to your original payment method
- Processing time is 7 business days
Please note that your bank or payment provider may take additional time to process the refund.
Damaged or Incorrect Items
If you receive a defective, damaged, or incorrect item, please contact us within 48 hours of delivery.
We will evaluate the issue and provide a replacement or full refund at no additional cost.
Exchanges
We do not offer direct exchanges. If you need a different item, please return your original item and place a new order.
Late or Missing Refunds
If you haven’t received your refund:
- Check your bank account again
- Contact your credit card provider
- Contact your bank
If you have done all of this and still have not received your refund, please contact us at support@bonitafashion.shop
Contact Information
Business Name: Bonita Fashion
Physical Address: 6750 W Camelback Rd #104, Glendale, AZ 85303, United States
Phone: +1 623-848-0354
E-mail: support@bonitafashion.shop
